Refund policy
Returns & Refund Policy
30-Days Return
We offer 30-day returns from the date your order is delivered.
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Return Eligibility
To qualify for a return, items must be:
- Unworn and unused
- In original condition
- With original packaging and tags
- Accompanied by proof of purchase
Shipping & Fulfillment
Orders placed on our website are fulfilled by Amazon Multi-Channel Fulfillment (MCF).
While Amazon assists with shipping, returns are handled directly by EYEGLAD, not Amazon.
Important: Amazon Does Not Handle Returns
Orders placed on our website cannot be returned through Amazon or Amazon customer service.
All returns must be initiated directly with EYEGLAD support.
How to Start a Return
To start a return, contact us at:
📧 info@eyeglad.com.tw
Please include:
- Order number
- Reason for return
- Photos (if the item is damaged or defective)
Once approved, we will provide return instructions and the return address.
Returns sent without authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Damaged
- Defective
- Incorrect item received
Condition of Returned Items
Returned items must be in new and resalable condition.
Items that show signs of wear, damage caused by misuse, or missing packaging may not be eligible for a refund.
Lens scratch policy
Minor lens scratches caused by normal use are not considered manufacturing defects.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
· Custom or personalized products
Exchanges
If you need a different item, the quickest option is to return the original item and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or card provider.
If more than 10 business days have passed since your return was approved, please contact us at info@eyeglad.com.tw.
Return Address Notice
Returns must be sent to our authorized return facility.
The return address will be provided after your return request is approved.
Return Policy Abuse
We reserve the right to refuse returns if we believe the return policy is being abused.
Examples of abuse may include, but are not limited to:
l Excessive return requests
l Items that show signs of wear or use
l Returns that do not meet our return eligibility requirements
To maintain fair service for all customers, EYEGLAD may limit or decline return requests in these situations.